Check out our Frequently Asked Questions below. If you still need help please contact us.
What is your appointment cancellation policy?
Your appointments are very important to the members of The Esthetic Suite, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY! Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply. - Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount. - “NO SHOWS” will be charged 100% of the reserved service amount.
How to book an appointment if I purchased a Groupon?
Click the BOOK NOW link at the top of our page or here. When selecting your service please scroll down the the Groupon option first then chose your service. A $10 booking fee applies. You do not need the code to book the appointment. Please bring in your Groupon or be prepared to show it on your phone at the time of check in.
Is there an age requirement?
Yes, it is our policy to not provide this service to anyone under the age of 18.
What is your refund policy?
Thank you for considering shopping with The Esthetic Suite! We strive to provide the best products and services to our valued customers. As part of our commitment to your satisfaction, we have established the following refund policy.
All Sales Are Final:
At The Esthetic Suite, we carefully curate and inspect every product to ensure its quality and condition. Due to the nature of our business, all sales made through our Shopify store are considered final. We do not offer refunds, returns, or exchanges unless the product is damaged or defective upon arrival.
Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product, please contact our customer support team at 302-257-0023 within 3 days of receiving your order. We will require proof of the damage or defect, such as clear photographs or videos. Once we have verified the issue, we will provide you with instructions on how to proceed with the return or replacement process.
Please note that we reserve the right to assess the damage or defect and determine the appropriate course of action, which may include repair, replacement, or refund at our discretion.
In rare circumstances, we may consider a refund or return on a case-by-case basis if there are extenuating circumstances or if required by applicable law. However, any such consideration will be solely at our discretion.
The following items are not eligible for refunds or returns:
Digital products or downloadable content
Gift cards or vouchers
Custom-made or personalized items
If you have any questions or concerns about our refund policy, please contact our customer support team at email@example.com. We are here to assist you and address any issues you may encounter.
Please carefully review our refund policy before making a purchase. By proceeding with your order, you acknowledge and accept the terms and conditions outlined in this policy.
The Esthetic Suite reserves the right to modify or update this refund policy at any time without prior notice. Please refer to the most recent version available on our website.
Thank you for your understanding and cooperation.
Who is a good candidate for non-invasive body contouring?
Non-invasive body-contouring treatments are ideal for people who are within a healthy range of their ideal body weight, yet they require some assistance with areas that contain stubborn deposits of fat. Women after childbirth commonly request non-invasive body contouring treatments. Men and women who are struggling with the final pounds for a special occasion frequently undergo body-contouring procedures. If you have any undesirable areas of fat that you would like to remove or reduce without the need of surgery, then body contouring treatments may be an option for you.
What about aftercare?
Recovery time is minimal with non-invasive body contouring. Patients typically resume their normal activities the same day. Some patients may experience redness or bruising in the treated area that lasts a few hours. Although the procedure is quick (one or two hours at most), it takes time for fat bulges to be absorbed; most patients will not see full results for about two to three months.
How long do the results last?
The results can be long-lasting when maintained with an active, healthy lifestyle and diet. The results will vary from person to person, based on genetics, how your body gains/loses weight and your overall lifestyle.
How long does my hair have to be to get waxed?
In the area where you intend to wax, your hair needs to be at least ¼ inch. That’s about the length of a grain of rice. Generally, it takes about 2 weeks of not shaving (bikini area) for hair to grow to this length. Hair that is shorter is not long enough to get “stuck” in the wax and be pulled out. If there’s any question, we can always try a test strip as some people can be waxed at less than ¼ inch.
Does it hurt?
Yes. During a Brazilian wax, the pain is immediate and somewhat intense but subsides pretty quickly. You should not leave the appointment walking weird, being sore or needing to ice down the area or anything crazy like that. Almost every single new client I have ever had has said that their Brazilian didn’t hurt nearly as much as they expected! Everyone’s pain tolerance is different so there’s no solid way to describe or rate the level of pain.
Why wax? What are the benefits? Waxing vs Shaving?
Totally different!! Shaving is essentially just cutting your hair at skin level. Razors cause ingrown hairs, razor burn, discoloration, itchy regrowth, etc. Waxing greatly reduces or eliminates those issues. Waxing also lasts longer! You get a solid 2 weeks of clean, hair-free skin when you get a Brazilian whereas with shaving, you get stubble and need to shave again within the next couple days. There is no stubble, even as the hair grows back, it is finer, softer hair that is not itchy and uncomfortable. Waxing also causes way less hair to grow back. As you wax, you are damaging and sometimes destroying the follicle’s ability to produce hair. Over time, you have less and less hair. That will NEVER happen with shaving. Also consider how much time you’re spending shaving every day or every couple days VS the 15 minutes every few weeks you’ll be waxing.
What causes ingrowns?
There are many culprits! Improper technique, tight clothing, sweat/oils/bacteria getting into the follicle, synthetic materials (such as lace, spandex, nylon), friction, dead skin, dry skin, not following proper aftercare protocol. Unfortunately, some people are just prone to these also.