Your appointments are very important to the members of The Esthetic Suite, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY! Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply. - Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount. - “NO SHOWS” will be charged 100% of the reserved service amount.

Click the BOOK NOW link at the top of our page or here. When selecting your service please scroll down the the Groupon option first then chose your service. A $10 booking fee applies. You do not need the code to book the appointment. Please bring in your Groupon or be prepared to show it on your phone at the time of check in.

Yes, it is our policy to not provide this service to anyone under the age of 18.

Thank you for considering shopping with The Esthetic Suite! We strive to provide the best products and services to our valued customers. As part of our commitment to your satisfaction, we have established the following refund policy.

All Sales Are Final:

At The Esthetic Suite, we carefully curate and inspect every product to ensure its quality and condition. Due to the nature of our business, all sales made through our Shopify store are considered final. We do not offer refunds, returns, or exchanges unless the product is damaged or defective upon arrival.

Damaged or Defective Products:

In the unlikely event that you receive a damaged or defective product, please contact our customer support team at 302-257-0023 within 3 days of receiving your order. We will require proof of the damage or defect, such as clear photographs or videos. Once we have verified the issue, we will provide you with instructions on how to proceed with the return or replacement process.

Please note that we reserve the right to assess the damage or defect and determine the appropriate course of action, which may include repair, replacement, or refund at our discretion.

Exceptions:

In rare circumstances, we may consider a refund or return on a case-by-case basis if there are extenuating circumstances or if required by applicable law. However, any such consideration will be solely at our discretion.

Exclusions:

The following items are not eligible for refunds or returns:

Digital products or downloadable content
Gift cards or vouchers
Custom-made or personalized items
Contact Us:

If you have any questions or concerns about our refund policy, please contact our customer support team at relax@theestheticsuite.com. We are here to assist you and address any issues you may encounter.

Please carefully review our refund policy before making a purchase. By proceeding with your order, you acknowledge and accept the terms and conditions outlined in this policy.

The Esthetic Suite reserves the right to modify or update this refund policy at any time without prior notice. Please refer to the most recent version available on our website.

Thank you for your understanding and cooperation.